Reviewer Quality Assurance

• All medical reviewers undergo extensive credentialing both by UDC staff and an external NCQA-approved credentialing organization (CVO) to verify education, practice history, qualifications and experience.

• All UDC physician reviewers are required to maintain Continuing Medical Education (CME) hours, medical licensure and board certification.

Quality Assurance Protocals

• Referrals are triaged to an appropriate specialty/specialist.

• Draft reports are reviewed for thoroughness and completeness.

• Prior to report submission to the client, any quality issues are immediately taken up with the reviewing physician.

• Our medical reviewers edit and electronically sign their own reports and are solely responsible for the work product.

• UDC utilizes proprietary database systems to manage network operations and report turn-around time.