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Reviewer Quality Assurance
  • All medical reviewers undergo extensive credentialing both by UDC staff and an external NCQA-approved credentialing organization (CVO) to verify education, practice history, qualifications and experience.
  • All UDC physician reviewers are required to maintain Continuing Medical Education (CME) hours, medical licensure and board certification.
Quality Assurance Protocals
  • Referrals are triaged to an appropriate specialty/specialist.
  • Draft reports are reviewed for thoroughness and completeness.
  • Prior to report submission to the client, any quality issues are immediately taken up with the reviewing physician.
  • Our medical reviewers edit and electronically sign their own reports and are solely responsible for the work product.
  • UDC utilizes proprietary database systems to manage network operations and report turn-around time.

All of UDC's physician reviewers are Board Certified in a recognized medical or surgical speciality. Several of our physician reviewers have subspecialty board specifications as well.

In complex cases that involve multi-disciplinary considerations (co-morbid cases), UDC can provide two or more reviewers from different specialties to perform the reviewer evaluation.

Most UDC physicians are in active practice and/or are academically affiliated.

76 Chestnut Street
Newton, MA 02465-2528

Phone:  617.527.1855, ext. 10 & 16
Fax:  617.830.0002

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